For my Service Design capstone class, we partnered with Southwest Airlines to reimagine the check-in experience. My group focused on engaging families with young children during the check-in queueing experience.
Rachel’s kids are getting antsy! But Rachel is busy trying to check her belongings while being mindful of people around her. How can we help Rachel engage & distract her kids as she navigates through the lobby?
Our End of Quarter Share Out with the Southwest Team [Week 20 March 7]
Our End of Quarter Share Out with the Southwest Team [Week 20 March 7]
Our Mid-Quarter Share Out with the SouthWest team [Week 16 Feb 7]
Our Mid-Quarter Share Out with the SouthWest team [Week 16 Feb 7]
This was our End of Quarter slide deck for Fall 2022 [Week 10 Dec 6]
This was our End of Quarter slide deck for Fall 2022 [Week 10 Dec 6]
solving for them :)